Your privacy is a core commitment at pgs4d, not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a Member based in Indonesia.
Last Updated: January 2026pgs4d takes its obligations as a data controller seriously. We operate an internationally licensed online casino and sportsbook platform serving English-preference players across Indonesia, and we recognise that the trust you place in us with your personal data is as important as the trust you place in us with your funds. This Privacy Policy has been drafted to give you clear, complete, and honest information about our data practices — written in plain English rather than impenetrable legal jargon.
pgs4d processes personal data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, integrity and confidentiality, and accountability. Where applicable, we apply standards consistent with the General Data Protection Regulation (GDPR) framework as a benchmark for best practice, even where that regulation does not directly apply to our operations.
If you have any questions about this Policy that are not answered here, our Data Protection team is reachable at any time via our support channel. Contact details are provided in Section 15.
pgs4d collects personal data in several categories depending on the nature of your interaction with the Platform. The table below summarises the main categories of data we hold:
| Data Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, government-issued ID number (KTP, passport, SIM) |
| Contact Data | Email address, mobile phone number, residential address (city, province, postal code) |
| Account Data | Username, encrypted password hash, account registration date, account status, login history |
| Financial Data | Bank account name, bank account number, e-wallet ID (OVO, DANA, GoPay, ShopeePay, LinkAja), USDT wallet address, transaction history, deposit and withdrawal amounts in IDR |
| KYC Documents | Scanned copies or photographs of national ID (KTP), passport, driving licence, recent utility bills or bank statements |
| Gaming Data | Bet history, game session logs, wager amounts, win/loss records, bonus usage, responsible gaming limit settings |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (WIB/WITA/WIT), session duration |
| Usage Data | Pages visited, features accessed, referral source, internal search queries, click-path data |
| Communications Data | Live chat transcripts, email correspondence with our support team, any content you voluntarily submit via contact forms |
| Marketing Preferences | Opt-in or opt-out status for promotional communications, preferred contact channel, language preference |
Special Category Data. pgs4d does not intentionally collect special category data (health data, racial or ethnic origin, religious beliefs, political opinions, biometric data) as part of normal account operations. If you voluntarily disclose such information — for example, when requesting a self-exclusion on health grounds — we will treat it with the highest level of protection and will use it only for the purpose for which it was disclosed.
pgs4d collects personal data through the following channels:
pgs4d processes your personal data for the following defined purposes. We do not use your data for any purpose that is incompatible with the purposes listed here without first notifying you and, where required, obtaining your consent.
pgs4d processes your personal data on the following legal bases, consistent with internationally recognised data protection frameworks:
pgs4d shares personal data with third parties only to the extent necessary for the purposes described in Section 4, and only with recipients who are bound by appropriate data protection obligations. The categories of recipients are as follows:
As an internationally licensed gambling platform, pgs4d may transfer your personal data to, and store it in, countries outside Indonesia. In particular, our cloud infrastructure and certain third-party service providers may be located in jurisdictions whose data protection laws differ from Indonesian standards.
Where such transfers occur, pgs4d takes appropriate safeguards to ensure that your data continues to receive an adequate level of protection. These safeguards may include:
If you would like further information about the specific safeguards applied to any international transfer of your data, please contact our Data Protection team at [email protected].
pgs4d retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of active Account plus 5 years from account closure, to satisfy AML and gaming regulatory record-keeping obligations. |
| KYC documents | 5 years from the date of verification or account closure, whichever is later. |
| Financial transaction records | 5 years from the date of each transaction, consistent with standard financial record-keeping requirements. |
| Gaming and bet history | 5 years from the date of each bet or game session. |
| Support communications | 3 years from the date of the last communication in a given support thread. |
| Technical and usage logs | 13 months from collection, after which logs are anonymised or deleted. |
| Marketing preferences | Until you withdraw consent or close your Account, whichever comes first. |
| Self-exclusion records | Permanent, to prevent circumvention of a voluntary exclusion request. |
Upon expiry of the applicable retention period, pgs4d will securely delete or irreversibly anonymise the relevant data. Where deletion is not immediately possible due to technical constraints (for example, data held in backup systems), the data will be isolated from active processing until deletion can be completed.
pgs4d implements a comprehensive, layered security programme to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our key security measures include:
pgs4d uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage objects) on the Platform. These technologies help us deliver a functional, personalised, and secure experience. The categories of cookies we use are described below:
Cookie Duration. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for the period stated in the cookie itself, typically between 30 days and 24 months, unless you delete them earlier.
Managing Cookies. You may manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your pgs4d Account. Disabling analytics or targeting cookies will not affect your ability to use the Platform but may reduce the personalisation of your experience.
pgs4d respects your rights over your personal data. Depending on the applicable legal framework, you may have the following rights with respect to the personal data we hold about you:
How to Exercise Your Rights. To exercise any of the rights listed above, please submit a written request to our Data Protection team at [email protected] with the subject line "Data Rights Request". pgs4d will acknowledge your request within 72 hours and will respond substantively within 30 days. We may require you to verify your identity before processing a rights request to prevent unauthorised access to another Member's data.
pgs4d will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or refuse the request, providing written reasons for our decision.
The pgs4d Platform is strictly intended for adults aged 21 and over. pgs4d does not knowingly collect personal data from any person under the age of 21. Registration is subject to mandatory age verification, and any Account found to have been opened by a person under 21 will be immediately closed, any Wallet Balance forfeited, and all associated personal data deleted or anonymised except to the extent that retention is required for regulatory or fraud prevention purposes.
The pgs4d Platform may contain links to third-party websites or services — for example, game supplier promotional pages or payment processor portals. This Privacy Policy applies only to the pgs4d Platform and does not extend to any third-party websites or services. pgs4d has no control over the content, privacy practices, or data handling of any third-party site and accepts no responsibility for them.
We encourage you to review the privacy policy of any third-party website you visit before providing that website with any personal data.
pgs4d may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or Platform features. When we make material changes, we will publish a prominent notice on the Platform homepage and, where practicable, notify registered Members via the contact email address associated with their Account. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.
Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the revised Policy. If the changes are material and require your explicit consent under applicable law, we will seek that consent before the revised Policy takes effect for your Account.
We encourage you to review this Privacy Policy periodically to stay informed about how pgs4d protects your data. Archived versions of previous Privacy Policies are available upon request from our support team.
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your data rights, please contact the pgs4d Data Protection team through the following channel:
Data Protection Enquiries: [email protected]
Subject Line: Please use "Privacy Enquiry" or "Data Rights Request" for faster routing.
Live Chat: Available 24/7 via the Platform for general privacy questions.
Response Time: Acknowledgement within 72 hours; substantive response within 30 days (WIB, UTC+7).
If you are not satisfied with pgs4d's response to a data protection complaint, you have the right to escalate your complaint to the relevant supervisory authority or data protection regulator in your jurisdiction.
Behind every clause in this Policy is a concrete operational safeguard. Here is what data protection looks like in practice at pgs4d.
Every connection between your device and the pgs4d Platform is secured with TLS 1.3 and 256-bit AES encryption — the same standard used by major international banks. Your login credentials , financial details, and personal data are never transmitted in plain text.
Our multi-step identity verification process confirms that every active Member is a real adult aged 21 or over. KYC documents are encrypted at rest and accessed only by authorised compliance staff on a need-to-know basis.
pgs4d will never sell, rent, or trade your personal information to advertisers or data brokers. Any third-party data sharing is strictly limited to the service providers and legal authorities described in this Policy.
We hold your data only as long as legally required or operationally necessary. Technical logs are anonymised within 13 months. After retention periods expire, data is securely and permanently deleted from our systems.
You hold eight distinct data rights — access, rectification, erasure, restriction, portability, objection, consent withdrawal, and protection from automated decisions. Submit a request and we will respond within 30 days.
Independent third-party security firms conduct regular penetration testing and vulnerability assessments on the pgs4d Platform. Critical findings are remediated on a priority basis before they can affect Members.
Now that you understand how pgs4d protects your personal information, explore everything the Platform has to offer — from live sports betting on BRI Liga 1 and the EPL, to togel (Indonesia's traditional numbers lottery), slots, esports, and a world-class live casino. Log in or browse our games today.